Platform: SpotSell (www.spotsell.pk) | Last updated: 06/20/2026
This Cancellation, Return & Refund Policy explains how cancellations and refunds work on the SpotSell platform (“SpotSell”, “we”, “us”, “our”).
SpotSell is a marketplace for booking out-of-home (OOH) and digital-out-of-home (DOOH) advertising space and related execution services (design, printing, installation). Because the Platform provides advertising space and services rather than physical goods, traditional “returns” do not apply; instead, this Policy governs booking cancellations and refunds, which are managed through our escrow system.
This Policy forms part of, and should be read together with, our Terms and Conditions.
When an Advertiser pays for a booking, the funds are held in escrow by our payment processor (Safepay). Funds are not released to the Site Owner and Vendor until installation is confirmed through SpotSell’s geo-validated proof-of-installation process. This protects Advertisers and is central to how cancellations and refunds are handled.
A booking request that has not yet been approved by the Site Owner may be withdrawn at any time at no charge. If any pre-authorisation or payment was taken, it will be released or refunded in full.
If a booking has been approved but payment has not been completed, you may cancel without charge; no booking is confirmed until payment is made.
If payment has been made into escrow but installation has not yet begun, you may request cancellation. Eligibility for a full or partial refund depends on the stage of execution and any costs already incurred by the Vendor (for example, completed design or printing). See Section 4.
Once the advertising creative has been installed and verified, the booking is treated as fulfilled and is generally non-refundable, as the advertising space and services have been delivered, save where a valid dispute is upheld under Section 6.
You may be eligible for a full or partial refund in situations including:
Refunds, where due, are returned from escrow.
Except where required by law or determined through the dispute process, the following are generally non-refundable:
If you believe you are entitled to a refund, you may raise a dispute through the Platform or by contacting us (Section 9). While a dispute is open, the relevant escrow funds remain held. SpotSell will review the available evidence — including proof of installation, geo-validation data, communications, and campaign records — and may determine that escrow funds be released, refunded, or split between the parties. Our determination governs the release of escrowed funds, without prejudice to the parties’ other legal rights under applicable law.
Where a Vendor service (design, printing, installation, or maintenance) is cancelled or disputed, refunds are assessed against the work completed at the time of cancellation. Work already performed and accepted may be charged; uncommenced work is refundable.
To request a cancellation or refund, or to raise a dispute, contact us with your booking/order reference:
SpotSell
Email: [email protected]
We aim to acknowledge refund and cancellation requests within [2–3] business days.
We may update this Policy from time to time. The version published on the Platform with the most recent “Last updated” date applies to your transaction.